Whole support of the customer from request to delivery: - handling requests for rotating unions (issue of commercial offers and invoices, execution of contracts) - correspondence with a European supplier and producer (in English and German) - placing orders to the Europain supplier - controll payments, readiness of orders, shipments; - tracking balances in the warehouse and replenishment of the warehouse - interaction with logisticians and brokers - posting of goods in the 1C program - sending goods to customers - solution of current issues, complaints - making reports of orders

interaction with a machine tool factory and its suppliers in Germany and Poland, as well as interaction with a partner company in Germany. - placing requests to suppliers for spare parts and components - coordination of commercial offers and prices with the client - verification of specifications (annexes to the contract) - placing orders - controll delivery times - correspondence with suppliers in German and English - interaction with the logistics department - preparation of invoices and packing lists for deliveries - work with complaints - solution of various issues arising in the course of work

Working in the spare parts department (parts for printing equipment) Whole support of the customer from request to delivery: - to handle requests (issue offers, invoices, agreements) - business correspondence (German, Russian, sometimes English) - to work with catalogues, price-list, internal ordering system - to work with accounting programm 1C - to controll payments und delivery terms - to contact to European supplier: identification of parts ordering of parts for customers and werehouse detailing of production and delivery time working with reclamations and warranty events agreement of technical details for custom processing - contacting to customs brokers: delivery of documents for custom processing (invoices translation, technical details of parts, certificates, letters for custom) - contacting to shipping and forwarding agents and coordination of logistic topics

Working in the spare parts department (parts for extrusion equipment) Whole support of the customer from request to delivery: - handling requests - business correspondence (German, Russian, sometimes English) - forming of quotes for parts and consumables - agreement with customers pricec and delivery times for spare parts - delivery controlling of equipmenst by automobile transportation (agreement of support documentation, preparatingof documentation for custom, contact to shipping agents).

- taking over telephone-calls, reading and working with the content of mails - business correspondence (German, Russian) - elementary accounting in Exel - supporting of office: purchasing of stationary, office supplies, business cards, water, kitchen stuff, etc. - hotel reservation - reservation and purchasing ticets - visa support - preparation of exhibitions - maintaining a database - coordination service-engineers

- planning for a week - searching in interweb and print media information for newspaper - adaptation articles - selecting pictures, working in Photoshop - making up in Page-Maker - correcting - contributing

Foreign Languages (German and English), Philology (German and English)

Folk figh school (Volkshochschule) in Dusseldorf

Folk figh school (Volkshochschule) in Dusseldorf