07.2008 - 05.2014 Customer service coordinator 05.2014 - till now Customer Service coordinator 20%/ Indoor Sales manager 80% Knowledge and skills • Coordination of order process within the region • Work with Clients (mail correspondence and phone negotiations) • Handling and follow up of customers’ orders • Coordination of deliveries with warehouses • Execution of shipping documents • Follow up on overdue payments and credit limits • Knowledge of ERP systems: Prism, SAP, JDE • Prism masterdata back up • Usage of CRM systems in daily work • Excellent knowledge of English • Good computer knowledge in the Microsoft Office package • Good knowledge of French • Participation in exhibitions • Registration of new products • Forecasting in ERP system • Claims handling • Preparing commercial offers and contracts • Assisting in sales in the area Russia/CIS, reporting to Regional sales manager • Preparing monthly, yearly reports for the Regional Sales Manager and Head Office

• Coordination of order process within the region • Work with Clients (mail correspondence and phone negotiations) • Handling and follow up of customers’ orders • Coordination of deliveries with warehouses • Experience in export procedures • Execution of shipping documents • Work with transport companies, sea and ocean lines, truck carriers

Linguistic department, Theoretical and Applied Linguistics