Provide information regarding the bank's products and services to our customers, handling any inquiries and resolving customer complaints, protecting the bank's image and contributing to the achievement of the bank's overall goals and objectives, as well as ensuring customer satisfaction and retention. * Providing help and advice to customers using Converse Bank's products and services ; * Communicating with customers by telephone, email and face to face ; * Investigating and handling customer's problems also handling their complaints ; * Guiding customers and resolving queries at first level ; * Preparing bank account statements for Embassies ; * Providing client's new cards * Closing and reissuing debit/credit cards * Taking pension applications ; * Taking applications for ATM compliances ; * Circulating applications of high importance throughout the bank

* Obtaining client information by answering telephone calls, interviewing clients, verifying information. ; * Informing clients by explaining procedures, answering questions, providing information. ; * Maintaining communication equipment by reporting problems. ; * Maintaining and improves quality results by adhering to standards and guidelines, recommending improved procedures. ; * Updating job knowledge by studying new product descriptions, participating in educational opportunities.

* composed meal plans and provided client trainings on proper nutrition ; * reviewed client's eating habits and helped in setting wellness goals ; * created workout plan and taught what foods to eat before and after a workout.

Provided administrative support to the agency, coordinated travel and accommodation arrangements, worked with the company clients * updated the website content ; * advertised and presented the company's tour packages ; * oversaw timely check ins and check outs for hotels ; * set accommodation bills ; * oversaw hospitality and technical arrangements ; * troubleshoot unforeseen issues and emergencies that occur

* lead grassroots efforts in order to protect the environment ; * strengthened understanding of environmental issues ; * taught environmental awareness in schools and community organizations ; * addressed environmental degradation by promoting sustainable use of natural resources

Management, Masters Degree

Linguistics, Bachelors Degree

Psychological courses