Shop management: HR management (including staff management and scheduling , staff training, staff development, motivation, staff control), business processes management (meeting all the company standarts and rules, monitoring these standarts), shop efficiency control (profits and losses analyses), commitment to results (meeting monthly sales targets, daily tasks fulfilment to meet the target), document flow, goods management.

Shop warehouse management, warehouse staff management, visual merchandising, goods distribution, goods safekeeping.

Staff scheduling and management, document flow (including hiring process, dismissal process, vacantions, sick lists, etc) staff training, staff development, staff control and assessment.

Goods keeping, safekeeping control, goods sale preparation, taking deliveries, shipment of goods, physical inventory count.

Sales, goods outlay, dealing with objections.

Translation and Interpreting, Theoretical and Applied Linguistics

University of Cambridge, Certificate in Advanced English

University of Cambridge, First Language English

University of Cambridge, English as a Second Language