Worked out and implemented a number of telemarketing projects as per the company marketing activity plan for which purpose key concepts, objectives and progress milestones of the projects were developed and agreed. Projects cost management as per the cash flow budgets agreed. Projects change organization support, adjustment and agreement of timetables and budgets. Coordination of projects team members, call center operators. Control over quality performance of the projects, projects documentation flow. Interim and final project reports complied according to the requirements of the customers and director of projects development department. Key accomplishment: Management of Call Center activity (20 operators, 1 supervisor): telecommunication equipment, software. Internal regulations, procedures of interaction with other entities of the company are developed and implemented, personnel’s’ incentive program is worked out. A number of projects with key pharmaceutical manufacturers are successfully fulfilled

In order to manage Customer Service activity with the high efficiency I worked out and implemented Customer Service standards & procedures and Service Quality Index System, developed employee incentive program, KPIs Strong backup function was reached by proper administration of customers’ database, constant control on inventory documentation flow, management of current action on receivables, and enforcement of cash payment (pay-office) procedures. In addition, I recruited, trained and assessed CS’s personnel Key accomplishment: Worked out and implemented interaction procedures for the purpose of the correct shipment and delivery of goods, taking into consideration the specific aspects of different departments of the company to coordinate the inventory purchasing, accounting, shipment and sale. Participated in the development and working out warehouse/ accounting/ shipment & sale automatic management system, CRM follow on; 30% addition to customer database (indirect contribution).

Performed and coordinated office administrative duties while providing an extensive level of support to the Executive manager. Managed the workspace of the division, balanced conflicting priorities in order to manage workflow, demonstrating advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills. Provided full administrative support to Senior Executive (shared-inbox monitoring, arranging calendar, meetings; handling calls; participation in daily, weekly meetings, conferences and forums; making reports and follow-up actions). Prepared the minutes of the meetings and controlled the task execution of the provisions taken. Arranged business travels as well as personal (for the whole family and personal guests). Conducted project monitoring, tracking information on project results, ensuring the completion of essential projects and meeting critical deadlines. Provided interpretation during meetings and translation of business correspondence. Coordinated meeting planning activities for large, complex meetings (conference room reservation, meeting materials, attendee lists, etc.). Key accomplishment: Participated in ROLF Project Groups activities, Coordinated the activity of CRM administrative personnel (Database error correction, adjustment & content) Participated in the development and working out procedures applicable to the administrative staff activity (regulation of transportation services/ mobile communication/delivery service, cost reduction, etc.).

Provided comprehensive administrative support to General Auditor. Supported Director’s everyday business activities, reviewing documentations and providing concise information to the director. Applied high level of detail and office management capabilities to work out budget, forecast performance of the budget, the financial plan, the headcount and salary of subdivision. Prepared, agreed and controlled on contract and payment documentation. Interacted with vendors on services rendered. Administrated audit reports database and controlled on execution of reports responses. Coordinated the secretarial office activity (4 secretaries).

Agreements translation (contracts on crude/ oil products sale/ purchase, crude/ oil products processing; rendering of marketing/ analytical services, staff training; securities sale/ purchase, share participation); financial documents translation; manuals translation (manuals to diagnostic industrial equipment: laser alignment, vibration analysis, induction heaters of driving units, software to forenamed equipment); translation of promotional materials, etc.

Agreements translation (contracts on crude/ oil products sale/ purchase, crude/ oil products processing)

Translation of agreements on real estate sale/ purchase

Accounting, analysis and audit, Degree in Economics

Teacher of English and German, Degree in Linguistics

Rolf Training Center

Rolf Training Center

PriceWaterhouse Coopers Audit